Struggling with Water Bills? Here’s Where to Find Help

• Author: Aubrey Sipes
• Posted: 2025-09-17

Water is essential for drinking, cooking, and staying clean. However, paying for water and sewer services can be hard for older adults and others with low incomes. In fact, about one out of five households in the U.S. are behind on water bills.

If you’re struggling to pay your water bill and worried about your water being shut off, there are steps you can take to get help. It’s important to act quickly so you don’t lose service.
 

What To Do If You’re Behind On Your Water Bill

1. Contact Your Water Utility Company:

Call your local water company and ask if they have programs to help people with overdue bills. Many companies offer financial assistance or payment plans. Check your utility’s website for information.

Some larger companies, like Aqua America, have programs in certain states (Illinois, New Jersey, Ohio) where you can get help funded by donations from other customers.

2. Check With Your State’s Utility Commission:

Each state has a public utility commission that oversees water and other utility services. They might offer tips or programs for people who need help. You can use the National Association of Regulatory Utility Commissioners’ website to find your state’s commission.

3. Reach Out to Nonprofit Organizations:

There are several nonprofit groups that can help with water bills:
 

• Dollar Energy Fund: This organization offers help in 18 states. You can visit their website, select your water company, enter your income, and see what help may be available—even if your water has already been shut off. If your utility isn’t listed, ask your water company about other options. Each program has different rules, and the maximum help you can get may depend on where you live. For example, in Maryland, the maximum is $200. You can also use Dollar Energy Fund’s “Agency Finder” online tool to find community support near you.
• Salvation Army: Go to their website and enter your ZIP code to find your closest community center. After your search, choose “Rent, Mortgage and Utility Assistance” to see local places that may be able to help with your water bill. Sometimes these programs are listed as “emergency financial assistance.”
• United Way: Visit 211.org or call 2-1-1 to speak with someone at United Way who can help you find utility assistance in your area. You can also search online for help near you by entering your address or ZIP code.

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